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Use cases

Use cases

Use cases

Customer Success

Centralize your customer success initiatives and give customers a more efficient way of finding the right answers.

68%

Less support tickets

32%

Lower churn rates

+20

Increase in NPS scores

How does a community environment boost customer success?

1

Easily connect users with their peers, for fast answers and inspiration

By letting your users communicate with each other, your users will start asking each other questions and help each other with using your tool or application. They will receive faster answers and be able to learn better from other users since they will receive answers from a user perspective.

2

Keep your users up-to-date on already identified bugs and product updates

Effectively communicate already identified bugs and product updates, so your users know where they might run into issues while using your product, know how they can successfully work around these issues, and are educated on how to use new features.

3

Educate your users with a knowledge base, academy, and courses

Educate your users by providing rich resources in your community environment. Increase product adoption and customer understanding of your product, by creating detailed resources in a knowledge base, academy, or course format.

The step-by-step launching guide for customer communities

Ensure a successful launch of your customer community, by following this step-by-step launching guide.

The step-by-step launching guide for customer communities

Ensure a successful launch of your customer community, by following this step-by-step launching guide.

The step-by-step launching guide for customer communities

Ensure a successful launch of your customer community, by following this step-by-step launching guide.