Customer Success
Centralize your customer success initiatives and give customers a more efficient way of finding the right answers.
68%
Less support tickets
32%
Lower churn rates
+20
Increase in NPS scores
How does a community environment boost customer success?
1
Easily connect users with their peers, for fast answers and inspiration
By letting your users communicate with each other, your users will start asking each other questions and help each other with using your tool or application. They will receive faster answers and be able to learn better from other users since they will receive answers from a user perspective.
2
Keep your users up-to-date on already identified bugs and product updates
Effectively communicate already identified bugs and product updates, so your users know where they might run into issues while using your product, know how they can successfully work around these issues, and are educated on how to use new features.
3
Educate your users with a knowledge base, academy, and courses
Educate your users by providing rich resources in your community environment. Increase product adoption and customer understanding of your product, by creating detailed resources in a knowledge base, academy, or course format.
