Customer Self Service
Increase customer self-service through peer-to-peer discussions and centralizing your resources in a community environment.
450%
Increase in self service
68%
Less support tickets
54%
Lower support costs
How does a community environment increase customer self-service?
1
Enabling your users to communicate with each other through community forums
By letting your users communicate with each other, your users will start asking each other questions and help each other with using your tool or application. Questions that would normally be handled as support tickets, will now be answered by other users.
2
Centralizing other self-service modules (e.g. knowledge base, help center, roadmap, academy)
By centralizing your self-service modules and all your customer interaction moments, your users will have to go to your community environment for almost all actions that they want to perform. At the same time they will be exposed to all the other modules located there. This doesn't only increase activity of the community forum, but also increases usage of all other self-service modules that are being centralized there.
