Proactive support AI
Provide answers the exact moment a user needs it
A proactive support AI widget that identifies when a user has trouble and immediately generates and showcases the steps the user needs to take to perform the desired action.
STep 1
Identify that a user is having problems
The machine learning model trained on user behaviour in your SaaS application identifies that a user is having trouble and instantly displays the most likely actions the user is trying to perform, in real-time.
Step 2
Showcase a step-by-step guide
The desired action that the user was trying to perform has been selected or entered in step 1 and a step-by-step guide has been generated and displayed.
Features
All the features in the proactive support AI widget
Benefits
How does proactive support AI benefit my SaaS company?
Increase product adoption & onboarding rates
Forget low product adoption rates and step-by-step customer onboarding flows/pop-ups that do not get finished. Instead provide new and existing users with custom guidance whenever it is needed and increase product adoption by 28%.
Lower customer support costs
Eliminate 100% of your product-related support tickets by automatically providing the correct support and guidance inside your application, the exact moment a user experiences a problem.
Increase customer satisfaction & lower churn rates
Provide your users with a solution to their problem, the exact moment they are experiencing the problem. Users do not have to indicate anymore that they are having a problem, and with what. Increase customer satisfaction by delivering instant support and guidance for all product-related issues.
